Terms and Conditions

1. Acceptance of Terms

By using our website (solvexpro.shop) or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

These Terms apply to all visitors, users, and clients of Solvex.

2. Definitions

• "Company," "we," "us," or "our" refers to Solvex
• "Products" refers to all pipes, fittings, and related items manufactured or supplied by Solvex
• "Client" or "you" refers to the individual or entity using our services
• "Agreement" refers to the contract or invoice between Solvex and the client for specific products or orders
• "Deliverables" refers to the goods, products, or solutions provided under an agreement
• "Intellectual Property" includes copyrights, trademarks, patents, trade secrets, and other proprietary rights

3. Use of Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree to use the website in a manner that does not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the website's operation or security

3.2 Prohibited Activities

You are prohibited from:

• Using automated systems to access the website without permission
• Attempting to reverse engineer any part of our services
• Distributing malware or harmful code
• Impersonating Solvex or its employees
• Using the website to spam or send unsolicited communications

4. Services and Agreements

4.1 Service Provision

Solvex manufactures and supplies various piping products including but not limited to:

• Agriculture PVC Pipes
• Plumbing Solutions (CPVC/UPVC)
• Industrial Piping Systems
• SWR Drainage Systems
• Fittings and Accessories
• Custom Pipe Manufacturing

4.2 Service Agreements

Specific services are provided under separate written agreements that will include:

• Detailed scope of work and deliverables
• Project timelines and milestones
• Payment terms and conditions
• Intellectual property ownership
• Confidentiality provisions

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. We may also update our service offerings to reflect technological advances or market changes.

4.4 Marketing Communications

By checking the consent box on our contact forms, you explicitly agree to receive marketing and promotional messages from Solvex through the following channels:

• RCS (Rich Communication Services)
• WhatsApp
• Email
• SMS (Short Message Service)

You may opt-out of these communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly.

5. Payment Terms

5.1 Pricing and Invoicing

• All prices are quoted in Indian Rupees (INR) unless otherwise specified
• Invoices are issued according to the payment schedule outlined in the service agreement
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges at 1.5% per month

5.2 Payment Methods

We accept payments through:

• Bank transfers (NEFT/RTGS)
• UPI and digital wallets
• Checks (for amounts above ₹10,000)
• Online payment gateways

5.3 Taxes

All prices are exclusive of applicable taxes including GST. Clients are responsible for all applicable taxes unless exempted by law.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content on our website, including text, graphics, logos, product designs, and images, is owned by Solvex and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

6.2 Client-Specific Developments

Ownership of custom developments will be clearly defined in the service agreement, typically:

• Client owns the purchased physical products
• Solvex retains rights to manufacturing molds, processes, and designs
• Third-party components remain subject to their respective licenses
• Source code ownership not applicable

6.3 License to Use

Upon full payment, clients receive appropriate licenses to use deliverables according to the agreement terms.

7. Confidentiality

7.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of business, including:

• Business strategies and plans
• Technical specifications and designs
• Financial information
• Customer data and user information
• Trade secrets and proprietary methods

7.2 Data Protection

We implement appropriate security measures to protect client data and comply with applicable data protection regulations.

8. Warranties and Disclaimers

8.1 Service Warranties

Solvex warrants that:

• Services will be performed with professional skill and care
• Work will conform to agreed specifications
• We have the right to provide the services

Products will be free from material defects at the time of delivery

8.2 Disclaimers

Except as expressly stated, all services are provided "as is" without warranties of any kind. We disclaim:

• Implied warranties of merchantability and fitness for a particular purpose
• Guarantees of uninterrupted or error-free operation
• Warranties regarding third-party services or products
• Guarantees of specific business outcomes or results

8.3 Website Disclaimer

Information on our website is for general informational purposes only. We make no warranties about the accuracy, completeness, or reliability of the information.

9. Limitation of Liability

9.1 Liability Limits

Solvex's total liability for any claim shall not exceed the amount paid by the client for the specific product giving rise to the claim, or ₹1,00,000, whichever is less.

9.2 Excluded Damages

In no event shall Solvex be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption (beyond our reasonable control)
• Third-party claims or damages
• Damages due to client's misuse of deliverables

9.3 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.

10. Termination

10.1 Termination Rights

Either party may terminate a service agreement:

• For convenience with 30 days written notice
• Immediately for material breach that remains uncured for 15 days
• Immediately for insolvency or bankruptcy
• As otherwise specified in the service agreement

10.2 Effect of Termination

• Client remains obligated to pay for services performed
• Both parties must return confidential information
• Survival of provisions that should reasonably survive
• Orderly transition of work and knowledge transfer

11. Indemnification

11.1 Client Indemnification

Client agrees to indemnify Solvex against claims arising from:

• Client's use of deliverables in violation of agreements
• Client's breach of these Terms or service agreements
• Content or data provided by client
• Client's violation of third-party rights

11.2 Our Indemnification

Solvex will indemnify client against claims that our products infringe third-party intellectual property rights, subject to client's prompt notification and cooperation.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of India and the state of Gujarat. Any disputes will be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

12.2 Dispute Resolution

Disputes should first be addressed through good faith negotiations. If unresolved, disputes may be submitted to:

• Mediation through a mutually agreed mediator
• Arbitration under the Arbitration and Conciliation Act, 2015
• Court proceedings in Ahmedabad, Gujarat

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated date. Continued use of our website or services after changes constitutes acceptance of the modified Terms.

For material changes, we will make reasonable efforts to notify clients via email or prominent website notice.

14. General Provisions

14.1 Entire Agreement

These Terms, together with specific service agreements and our Privacy Policy, constitute the entire agreement between the parties.

14.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

14.3 Assignment

Clients may not assign rights or obligations without our written consent. We may assign our rights and obligations with reasonable notice.

14.4 Waiver

No waiver of any provision shall be deemed a continuing waiver unless expressly stated in writing.

14.5 Independent Contractors

The relationship between Solvex and clients is that of seller and buyer. No partnership, joint venture, or employment relationship is created.

15. Contact Information

For questions about these Terms and Conditions, please contact us:

16. Acknowledgment

By using our website or services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. If you do not agree to these Terms, please do not use our website or services.

These Terms are effective as of the date you first use our website or services, whichever is earlier.