Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request information about our services
• Subscribe to our newsletters or updates
• Engage with us through email, phone, or other communication channels
• Apply for employment opportunities

This personal information may include:

• Full name
• Email address
• Phone number
• Company name and job title
• Project requirements and business needs
• Resume and professional background (for job applications)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Referral URLs
• Pages viewed and time spent on pages
• Device information and screen resolution
• Date and time of visits

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Provision

• To respond to your inquiries and provide customer support
• To deliver the services you have requested
• To communicate with you about your projects
• To process payments and manage billing

2.2 Business Operations

• To improve our website and services
• To analyze website usage and user behavior
• To develop new products and services
• To ensure website security and prevent fraud

2.3 Marketing and Communication

• To send promotional materials and newsletters (with your consent)
• To inform you about new services and updates
• To conduct market research and surveys
• To personalize your experience on our website

3. Cookie Policy

3.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better browsing experience and allow certain website functionalities.

3.2 Types of Cookies We Use

Essential Cookies

• Required for the website to function properly
• Enable core functionality such as security and accessibility
• Cannot be disabled in our systems

Analytics Cookies

• Help us understand how visitors interact with our website
• Provide information about website traffic and usage patterns
• Allow us to improve our website performance

Marketing Cookies

• Used to deliver relevant advertisements
• Track the effectiveness of our marketing campaigns
• Remember your preferences for future visits

3.3 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

• With trusted third-party service providers who assist us in operating our website and conducting business
• These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose

4.2 Legal Requirements

• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users or others
• To investigate or prevent fraud or security issues

4.3 Business Transfers

• In connection with any merger, acquisition, or sale of assets
• Your information would be transferred as part of the business assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Regular backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact inquiries: Retained for 3 years from the last contact
• Client project data: Retained for 7 years after project completion
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: Anonymized after 26 months
• Employment applications: Retained for 1 year after application

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Update

• Correct inaccurate or incomplete personal information
• Update your information when it changes

7.3 Deletion

• Request deletion of your personal information
• Right to be forgotten (subject to legal obligations)

7.4 Restriction and Objection

• Restrict the processing of your personal information
• Object to processing for direct marketing purposes

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@solvexpro.shop. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide appropriate safeguards.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes (if you have provided your email)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR)
• Information Technology (Reasonable Security Practices) Rules, 2011 (India)
• Personal Data Protection Bill (India)
• Other applicable local privacy laws